The Penn Program in Clinical Conflict Management offers training in clinical ethics mediation skills and techniques for physicians, nurses, administrators, ethics committee members, social workers, legal counsel, pastoral care provides and other health care professionals. This program enhances the skill set of any health care professional who deals with conflict in a clinical setting. Our workshops cover an introduction to the mediation process, dynamics of the patient/provider relationship, categories of clinical ethics disputes, the neutrality dilemma, and mock mediations. Students will be placed in a variety of clinical simulations in which they will play the roles of disputants and mediators, with ongoing discussions and critiques of mediator performance.
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